HELP & SUPPORT
Frequently Asked Questions
Find clear answers about shipping services, collection, customs, tracking, delivery, restricted items, insurance, and working with Cargo Bridge Global.
How Can We Help?
Cargo Bridge Global supports individuals and businesses throughout the shipping process. Whether you need help choosing a service, preparing a shipment, understanding customs requirements, or checking delivery progress, this page provides answers to the most common questions.
General Shipping Questions
Find clear answers about Cargo Bridge Global shipping services, international coverage, delivery methods, and customer support.
Need help choosing a service?
Our logistics team can review your shipment details and recommend the most suitable transport option.
Contact SupportWhat shipping services does Cargo Bridge Global offer?
Cargo Bridge Global coordinates international parcel delivery, express shipping, air freight, ocean freight, road transport, commercial shipping, personal shipping, specialist cargo, door-to-door delivery, and scheduled collections.
Do you ship internationally?
Yes. We coordinate shipments across major destinations in Europe, North America, Africa, Asia-Pacific, Australia, and the Middle East.
Which shipping method should I choose?
The right shipping method depends on your shipment size, contents, origin, destination, urgency, and budget. Our team reviews your requirements and recommends the most suitable option.
Do you provide door-to-door shipping?
Yes. Door-to-door services may include collection, transportation, customs coordination, and final delivery.
Can individuals use Cargo Bridge Global?
Yes. We support individuals sending personal belongings, family parcels, gifts, documents, relocation items, vehicle parts, luggage, and household goods.
Do you provide business shipping services?
Yes. We support retailers, e-commerce businesses, wholesalers, manufacturers, importers, exporters, automotive suppliers, healthcare businesses, and other commercial customers.
Collection and Packaging
Learn how collection works and how to prepare your shipment correctly for safe, efficient transportation.
Prepare your shipment with confidence
Correct packaging, accurate measurements, and clear cargo declarations help reduce damage risks and transportation delays.
Ask About PackagingCan you collect my shipment?
Collection may be arranged from homes, offices, warehouses, suppliers, manufacturers, and other approved locations.
How should I package my shipment?
Use packaging strong enough for the shipment’s weight and contents. Fragile goods should be protected with cushioning, cartons should be sealed securely, and outdated labels should be removed.
Can you help with specialist packaging?
Specialist packaging support may be available depending on the shipment type, value, fragility, and location.
Do I need to measure and weigh my shipment?
Yes. Accurate dimensions and weight are required to recommend a suitable service and calculate transportation requirements.
Can I send fragile goods?
Fragile goods may be accepted with suitable packaging, clear declaration, and specialist handling arrangements where required.
Can I send high-value items?
High-value consignments may require enhanced security, supporting documentation, declared value information, and optional shipment protection.
Tracking and Delivery
Understand how shipment tracking works, what common tracking statuses mean, and what to expect during final delivery.
Track your shipment online
Use your CBGTrack tracking number to view available shipment updates and follow its progress through the logistics network.
Track Your ShipmentHow do I track my shipment?
Enter your tracking number on the CBGTrack tracking page to view available shipment updates.
When will I receive my tracking number?
Tracking information is normally provided after your shipment has been created and entered into the logistics system.
Why is my tracking information not updating?
Tracking updates may not appear immediately between scans. Delays can occur while cargo is in transit, awaiting processing, undergoing customs clearance, or moving between carrier facilities.
What does “in transit” mean?
“In transit” means your shipment is moving through the logistics network toward its destination.
What does “customs clearance” mean?
This means the shipment is being reviewed by customs authorities or is undergoing required import or export procedures.
What does “shipment exception” mean?
An exception indicates that something has affected normal shipment progress. This may include customs delays, missing documentation, weather, address issues, operational disruptions, or delivery problems.
What happens if the recipient is unavailable?
The carrier may attempt redelivery, contact the recipient, hold the shipment at a local facility, or request further delivery instructions.
Can I change the delivery address?
Address changes may be possible before final delivery, but they are not guaranteed and may result in additional charges or delays.
Customs and Documentation
Learn about the documents commonly required for international shipments, customs procedures, inspections, and import requirements.
What documents are required for international shipping?
Requirements may include a commercial invoice, packing list, customs declaration, identification, certificate of origin, product classification details, permits, licences, or insurance documentation.
Can Cargo Bridge Global help with customs documents?
Yes. We provide guidance and coordination for shipping documents and customs procedures. Customers remain responsible for providing accurate shipment information.
Who pays customs duties and taxes?
Responsibility depends on the shipment terms, destination rules, and agreement between the sender and recipient.
Why has customs delayed my shipment?
Customs delays may result from document reviews, inspections, restricted goods, incorrect values, missing information, unpaid duties, or local regulatory requirements.
Can customs open my package?
Customs authorities may inspect shipments according to local laws and border-control procedures.
What is a commercial invoice?
A commercial invoice describes the shipment’s contents, value, origin, sender, recipient, and purpose. It is commonly required for international commercial shipments.
Restricted and Prohibited Items
Review common shipping restrictions before preparing your consignment. Acceptance can vary by product, route, carrier, destination, and local regulations.
Are there items you cannot ship?
Yes. Prohibited or controlled items may include explosives, illegal substances, weapons, counterfeit goods, hazardous chemicals, certain batteries, controlled medicines, live animals, and restricted cultural property.
Can I ship batteries?
Some batteries may be accepted under specific packaging, documentation, carrier, and route requirements. Approval should be obtained before shipment.
Can I ship medicines or medical supplies?
Some medical supplies may be accepted, but controlled medicines, prescription products, and regulated healthcare goods may require licences or additional documentation.
Can I ship food or perishable goods?
Acceptance depends on the product, packaging, route, destination, temperature requirements, and local import regulations.
What happens if restricted goods are not declared?
Undeclared restricted goods may be refused, delayed, returned, confiscated, destroyed, or reported to the appropriate authorities. Additional charges may also apply.
Pricing and Payment
Understand how shipping costs are calculated, what may affect the final price, and how to request a tailored quotation.
How is shipping cost calculated?
Shipping prices may depend on actual weight, dimensional weight, destination, route, service type, cargo category, customs requirements, handling needs, and optional protection.
What is dimensional weight?
Dimensional weight is calculated from the space a shipment occupies rather than only its actual weight. Carriers may charge using whichever is higher.
Can I request a shipping quote?
Yes. Provide your origin, destination, shipment contents, dimensions, weight, quantity, and preferred delivery timeframe.
Are there additional charges?
Additional charges may apply for customs duties, remote areas, storage, failed delivery, address correction, specialist handling, oversized cargo, inspections, or shipment changes.
Do you offer business shipping rates?
Tailored rates may be available for recurring shipments, higher volumes, established routes, and commercial logistics requirements.
Insurance and Shipment Protection
Learn how optional shipment protection works, what may be covered, and the steps to follow if you need to submit a shipping claim.
Is shipping insurance available?
Optional shipment protection may be available for eligible consignments.
Is insurance included automatically?
Not always. Standard carrier liability and optional shipment insurance are different. Coverage should be confirmed before transportation begins.
How is compensation determined?
Compensation depends on the applicable coverage, declared value, supporting documentation, exclusions, and claims assessment.
What documents are needed for a claim?
You may need proof of value, purchase receipts, photographs, packaging evidence, shipment records, and other supporting documents.
What should I do if my shipment arrives damaged?
Photograph the package and contents immediately, keep all packaging materials, note the damage at delivery where possible, and contact support promptly.
Commercial and Specialist Shipping
From recurring commercial freight to oversized industrial cargo, Cargo Bridge Global provides flexible logistics solutions tailored to business and specialist shipping requirements.
Can you manage recurring business shipments?
Yes. Recurring shipping arrangements can be structured around preferred routes, shipment volumes, collection schedules, and delivery requirements.
Do you handle palletised freight?
Yes. Palletised freight may be transported by road, air, ocean, or multimodal logistics services depending on the route and shipping requirements.
Can you handle automotive parts?
Yes. Automotive components and spare parts may be accepted when correctly packaged, declared, and compliant with applicable shipping restrictions.
Do you transport industrial equipment?
Yes. Industrial machinery and equipment may require specialist collection, lifting, packaging, route planning, and supporting documentation.
Is discreet shipping available?
Yes. Confidential packaging and controlled handling may be arranged for privacy-sensitive consignments, subject to legal and carrier requirements.
Can you ship oversized cargo?
Oversized cargo may be accepted following a review of dimensions, weight, handling requirements, loading access, and route limitations.
Still Need Assistance?
Our shipping support team can help you choose the right service, prepare your shipment, understand documentation requirements, or review any tracking concerns.
Ready to Track Your Shipment?
Use your Cargo Bridge Global tracking number to check available shipment updates through the CBGTrack platform.
Track Your Shipment