Track Shipment
Track Shipment

Terms & Conditions

1. Introduction

Explain that these Terms & Conditions govern the use of Cargo Bridge Global’s website, shipment tracking platform, and logistics services. State that by accessing the website or booking a shipment, customers agree to these terms.

2. Definitions

Clearly define important terms used throughout the agreement, such as:

  • Company
  • Customer
  • Sender
  • Recipient
  • Shipment
  • Carrier
  • Services
  • Website
  • Tracking Information
  • Delivery

3. Acceptance of Terms

Explain that using the website, requesting quotations, booking shipments, or using Cargo Bridge Global’s services constitutes acceptance of these Terms & Conditions.

4. Services We Provide

Describe the services offered, including:

  • Domestic Freight
  • International Shipping
  • Air Freight
  • Sea Freight
  • Road Freight
  • Customs Support
  • Shipment Tracking
  • Logistics Solutions

Clarify that service availability may vary by destination and applicable regulations.

5. Customer Responsibilities

Explain customer obligations, including:

  • Providing accurate shipment information
  • Proper packaging
  • Correct recipient details
  • Compliance with shipping laws
  • Declaring prohibited or restricted goods
  • Paying applicable charges

6. Prohibited and Restricted Shipments

List categories such as:

  • Illegal goods
  • Hazardous materials (unless accepted)
  • Explosives
  • Firearms
  • Counterfeit goods
  • Perishable items (where not supported)
  • Live animals
  • Controlled substances
  • Any shipment prohibited by law

7. Shipment Booking and Acceptance

Explain that:

  • Booking requests are subject to acceptance.
  • Cargo Bridge Global reserves the right to refuse shipments.
  • Quotes do not guarantee acceptance.
  • Additional verification may be required.

8. Pricing and Payment

Cover topics including:

  • Freight charges
  • Additional surcharges
  • Customs duties and taxes
  • Currency
  • Payment deadlines
  • Late payment
  • Non-payment consequences

9. Customs, Duties and Taxes

Explain:

  • Customers are responsible for customs declarations.
  • Import duties are normally payable by the consignee unless otherwise agreed.
  • Customs delays are outside Cargo Bridge Global’s control.

10. Delivery Terms

Explain:

  • Estimated delivery dates
  • Signature requirements
  • Failed delivery attempts
  • Safe delivery locations
  • Delivery delays
  • Force majeure events

11. Shipment Tracking

Explain:

  • Tracking information is provided for convenience.
  • Updates may depend on carrier scans.
  • Temporary delays in tracking updates may occur.
  • Tracking estimates are informational.

12. Inspection of Shipments

State that Cargo Bridge Global may inspect shipments where legally permitted to ensure compliance with transportation regulations and security requirements.

13. Loss, Damage and Claims

Explain:

  • Claims procedure
  • Reporting deadlines
  • Required documentation
  • Investigation process
  • Compensation eligibility
  • Limitation of liability

14. Insurance

Explain:

  • Standard carrier liability
  • Optional shipment insurance
  • Customer responsibility for declaring cargo value
  • Insurance limitations

15. Limitation of Liability

State that Cargo Bridge Global shall not be liable for losses arising from circumstances beyond its reasonable control, including:

  • Weather
  • Customs inspections
  • Government actions
  • Natural disasters
  • Strikes
  • Carrier delays
  • Civil unrest
  • Force majeure events

Also clarify that liability is limited to the extent permitted by applicable law and any agreed service terms.

16. Website Use

Include rules regarding:

  • Lawful use
  • Intellectual property
  • Website security
  • No unauthorized access
  • No misuse of tracking systems
  • No malicious software
  • No interference with website operations

17. Intellectual Property

Explain that all website content, branding, graphics, logos, text, designs, and software remain the property of Cargo Bridge Global unless otherwise stated.

18. Privacy

Reference the company’s Privacy Policy and explain that personal information is handled in accordance with that policy.

19. Changes to These Terms

Explain that Cargo Bridge Global may update these Terms & Conditions periodically and that continued use of the website or services constitutes acceptance of the revised terms.

20. Governing Law

State that these Terms & Conditions shall be governed by the applicable laws of the jurisdiction in which Cargo Bridge Global operates or as otherwise specified in service agreements.

21. Contact Us

Invite customers to contact Cargo Bridge Global with any questions regarding these Terms & Conditions, shipping requirements, or their rights and responsibilities when using the company’s services.

23. Legal Notice

Conclude with a statement that these Terms & Conditions form the agreement between Cargo Bridge Global and its customers regarding the use of the website and logistics services. Encourage users to review the Terms periodically to stay informed of any updates.