Report a Missing Shipment
If your shipment has not arrived, cannot be located, or its tracking has stopped updating, we’re here to help. Submit a missing shipment report and our logistics specialists will begin a detailed investigation, working with our transport network to locate your cargo and keep you informed throughout the process.
Before Reporting a Missing Shipment
A shipment may appear missing because of a delayed scan, customs processing, delivery instructions, or an incomplete address. Complete these quick checks before submitting a formal investigation request.
Check Your Tracking Status
Review the latest tracking events for delays, attempted delivery notices, depot scans, or updated arrival information.
Confirm the Delivery Address
Make sure the recipient name, street address, postcode, telephone number, and other delivery details are accurate.
Contact the Recipient
Ask the recipient whether the shipment was accepted by another person, reception desk, neighbour, or authorised representative.
Check Safe Place Instructions
Inspect any approved safe location, collection point, reception area, mailroom, or alternative delivery location.
Review Delivery Notifications
Check your email, text messages, missed calls, and delivery notices for instructions or confirmation of an attempted delivery.
Allow for Customs Processing
International shipments may remain temporarily without new scans while customs authorities complete inspections or request additional documentation.
Submit Your Missing Shipment Report
Complete the form below with as much information as possible. Providing accurate shipment details and supporting documents allows our investigation team to begin reviewing your case without unnecessary delays.
Information That Helps Our Investigation
Providing complete and accurate information enables our investigation team to verify shipment records, identify the last known movement, and resolve your case as efficiently as possible.
Tracking Number
Your shipment tracking number allows our specialists to locate the latest scans, transport history, and shipment status.
Shipping Documents
Shipping labels, waybills, booking confirmations, and other transport documents help verify shipment details.
Package Description
A clear description of the shipment assists our team when identifying cargo throughout the logistics network.
Declared Shipment Value
The declared shipment value supports insurance verification, investigation procedures, and potential claims processing.
Delivery Address Confirmation
Confirming the delivery address helps eliminate routing errors and ensures the investigation uses accurate records.
Supporting Photographs
Photos of the shipment, packaging, labels, or supporting evidence can provide valuable information during the review.
Purchase Invoice
Purchase invoices or proof of ownership help verify shipment contents and declared value when required.
Recipient Confirmation
Confirmation from the intended recipient may assist in verifying whether delivery was attempted or successfully completed.
How We Investigate Missing Shipments
Every missing shipment report follows a structured investigation process designed to verify shipment activity, identify potential delays, and provide timely updates until a resolution is reached.
Report Received
Your missing shipment report is securely received and reviewed to ensure all required information has been submitted before the investigation begins.
Investigation Opened
A dedicated investigation case is created and assigned to our logistics specialists for detailed review and coordination.
Depot & Carrier Checks
Distribution centres, transport partners, and carrier records are examined to identify the shipment's latest confirmed location.
Route Verification
Shipment movements, transport routes, customs activity, delivery scans, and operational records are verified to determine where the interruption occurred.
Customer Updates
Throughout the investigation, regular progress updates are provided whenever meaningful findings or status changes become available.
Resolution & Next Steps
Once the investigation is complete, we provide the outcome, recommended next steps, and any available recovery, compensation, or delivery solutions where applicable.
Typical Investigation Timeframes
Every investigation is unique and completion times may vary depending on shipment type, carrier responses, customs procedures, and supporting documentation. The estimates below provide general guidance for most investigations.
Domestic Shipments
Most domestic shipment investigations are completed within one to three business days after all required information has been received.
International Shipments
International investigations may require coordination with overseas logistics partners, customs authorities, and destination carriers.
Customs Delays
Shipments awaiting customs inspection may require additional processing time depending on local regulations and border clearance procedures.
High-Value Shipments
Additional verification, security checks, and documentation reviews are often required for valuable shipments before a final resolution can be reached.
Freight Shipments
Road, sea, and air freight investigations involve multiple transport partners and depot inspections, which may extend investigation timelines.
Insurance Claims
Claims requiring insurance assessment are subject to policy verification, supporting evidence, and approval by the relevant claims provider.
Priority Support for Time-Critical Shipments
Certain shipments require immediate attention due to their importance, sensitivity, or potential impact. Our specialist teams prioritise these investigations to minimise disruption, protect valuable cargo, and provide faster communication throughout the investigation process.
Medical Shipments
Medical supplies, healthcare equipment, laboratory materials, and other essential healthcare shipments receive immediate investigation to reduce delivery delays whenever possible.
Legal Documents
Court filings, contracts, notarised documents, and other legally sensitive deliveries are prioritised to support important deadlines and legal proceedings.
Confidential Cargo
Confidential shipments are handled with enhanced privacy, restricted information access, and secure investigation procedures throughout the review process.
High-Value Goods
Luxury products, valuable equipment, electronics, and other high-value cargo receive additional verification and dedicated investigation support.
Temperature-Controlled Cargo
Refrigerated and temperature-sensitive shipments are prioritised to minimise potential product deterioration and preserve cargo integrity.
Business-Critical Deliveries
Shipments essential to manufacturing, commercial operations, or business continuity are investigated with priority to reduce operational disruption.
Frequently Asked Questions
Find answers to the most common questions about reporting, investigating, and resolving missing shipment cases with Cargo Bridge Global.
If your shipment has exceeded its estimated delivery date, tracking has stopped updating for an unusual period, or the shipment cannot be located after a delivery attempt, you should submit a missing shipment report as soon as possible.
Investigation times vary depending on the shipment type, transport route, customs procedures, and carrier responses. Most cases are resolved within the estimated investigation timeframes shown above.
Please provide your tracking number, shipment details, sender and recipient information, delivery address, package description, and any supporting documents that may assist our investigation team.
Yes. Tracking updates may continue to appear while the investigation is underway if additional shipment scans are recorded within the logistics network.
Yes. We provide updates whenever meaningful progress is made or when additional information is required to continue the investigation.
Customs inspections are handled by the relevant border authorities. We will coordinate with our logistics partners and customs contacts where possible to obtain the latest available information.
Yes. You can attach invoices, shipping labels, photographs, proof of ownership, and other supporting documents when submitting your report.
Once every available search has been completed, we will explain the outcome of the investigation and advise you of the available recovery, claims, or compensation options where applicable.
If shipment insurance was purchased and the claim meets the applicable policy terms, our claims team will guide you through the insurance assessment process.
You can contact Cargo Bridge Global through our Contact page, customer support email, or by using the enquiry form available on our website. Our support team is available to assist with shipment enquiries and investigation updates.
Need Immediate Assistance?
Our customer support specialists are ready to assist with missing shipment reports, investigation updates, and urgent delivery concerns. Whether you need help submitting a report, checking the progress of an investigation, or speaking with a logistics expert, our team is available to provide prompt and professional assistance.
Dedicated Investigation Team
Every missing shipment report is handled by experienced logistics specialists who work closely with carriers, depots, customs authorities, and transport partners to locate your shipment and provide timely updates throughout the investigation.
- Fast investigation initiation
- Regular progress updates
- Dedicated customer support
- Professional claims assistance
Found Your Tracking Number?
You can monitor your shipment’s latest status before submitting a missing shipment report. Our advanced tracking platform provides real-time shipment visibility from collection through final delivery, helping you stay informed at every stage of the journey.
Track Your ShipmentLive Location Updates
View the latest shipment location and movement history throughout the delivery process.
Estimated Delivery
Access estimated delivery information and receive updated transit milestones whenever available.
Shipment Visibility
Follow every stage of your shipment from collection, transportation, customs, and final delivery.